Terms & Conditions

Terms & Conditions

  1. Agreement: This agreement is between (patient) and Core Physio.
  2. Standard Charges: For our current charges please see our price list tab.
  3. Insurance company payments: Core Physio is a registered provider with all the major medical insurance companies. We are prepared to invoice the insurance company direct on your behalf provided you give us the appropriate registration/membership number and claim or authorisation number where required at your initial assessment.We are unable to invoice insurance companies retrospectively on your behalf. Please note that you are responsible for payment where there is insufficient cover, an insurance company rejects a claim or an excess exists on your policy. This agreement is between yourself and Core Physio and you are ultimately responsible for all invoiced payments.
  4. Payment methods: Self-paying patients are required to pay for their session in advance or on the day. Our physiotherapists are able to receive cash/cheques in the clinic or you may pay over the telephone by credit/debit card on 0800 054 6430. Cheques should be made payable to Core Physio and any invoice number written on the reverse.
  5. Non attendance and cancellation: If you do not attend an appointment or cancel your appointment within the 24 hours prior to the appointment time the full charge for the appointment will be levied unless exceptional circumstance apply. This includes appointments that are re-scheduled at the discretion of Core Physio.
  6. Access to medical records: Core Physio agree to supply photocopies of records to you or a third party subject to receipt of the request in writing with your full signature. There will be an administration charge of £50.00 for this service. We are registered under the Data Protection Act.
  7. Discharge reports/Onward Referral: As a matter of good practice your physiotherapist may send a discharge report to your general practitioner or consultant. There will be an administration charge of £25.00 for this service
  8. Complaints Procedure: If you have a complaint please contact the office in writing to Managing Director, Core Physio, New Douglas Park, Hamilton, ML3 0FT
  9. Late Payment: We request all invoices to be settled immediately on receipt. An administrative charge may be added to any further correspondence relating to collection of the monies due. If subsequent overdue invoices or letters are not settled we will seek reimbursement via a debt recovery service.
  10. Room rental for outside practitioners is for an agreed half and full day rate.  All rates are monthly in advance with 1 month deposit required.  For any cancellations 1 month notice is required in writing or by email.