Privacy Policy

GDPR Privacy Notice


Core Physio Ltd is committed to protecting your personal information and this privacy notice relates to our use of your personal information collected from you either in person, by letter, e-mail or over the telephone. It also relates to information about you that is shared with us by someone else e.g. your doctor, solicitor, insurance company, employer or case management company.

‘Personal data’ means any information that is identifiable about you. ‘Special categories personal data’ means ‘sensitive data’ such as health data. ‘We’ means Core Physio Ltd.

We collect and process data because we have a legal or contractual obligation to do so and we ensure that it is adequate, relevant and limited to what is necessary to provide a physiotherapy and health service to you.

What information do we collect

We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us, when we receive a referral about you, or if you visit the clinic in person.

At the point of enquiry or booking we will ask you for personal data: name date of birth address telephone number, either landline or mobile or both e-mail address

Health condition outline

Our lawful basis for processing your general personal data is contractual in order to be able to offer you a physiotherapy/diagnostic/health service, appointments and billing.

At your appointment at the clinic, we may ask for information regarding: general health previous health information regarding the condition you are seeking advice about activities you undertake employment medication you take

We will also record the findings of a physical examination and continue to keep a record of your treatments each time you attend the clinic.

We may access information about medical investigations (scans and X-ray) via your GP or medical advisor

Our lawful basis for processing your special categories of personal data is a legal obligation as we have to fulfil documentation criteria to meet professional standards.

How we use this information.

We use an electronic diary and accounts package that is accessible for maintenance and support at our request by TM3. We write and store paper notes occasionally at the discretion of your referring party.

We use the information;

  1. 1. To provide a legal record of any treatment or advice we provide.
  2. 2. To ensure continuity of care.
  3. 3. For accounts purposes.
  4. 4. To contact you about your ongoing treatment including sending exercises by e-mail.
  5. To contact you if new information or treatments become available that may be of benefit to you.
  6.  With your permission, to liaise with other medical professionals who may be involved in your care; this may include GP’s, Consultants, Occupational Health Departments Class Instructors or other Health Care Professionals.
  7. For quality feedback and audit purposes.

We do not pass on your information for commercial purposes.

Daily back-ups are cloud-based and managed by TM3.

We take all reasonable steps to ensure that our information is kept up to date and rectified if necessary.

It is your responsibility to inform us if any personal information changes, in order that our records are accurate.

How long do we keep personal information?

We keep your personal data for no longer than reasonably necessary.

We have a legal obligation to retain records for 8 years after the conclusion of treatment.

If the record relates to a child or young person, the records must be kept until the patient’s 25th birthday or 8 years after death.

We may retain electronic records indefinitely for use if you return for another episode of care within 8 years and for analytical purposes.

How do we protect your information?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our website contains links to external sites, these sites have their own privacy policies and we are not responsible for their content, you should check their privacy policy prior to submitting any personal information.

Sharing your personal data.

We may pass information, with your permission, to other medical professionals or insurance companies who are involved in your care; this may include GPs, Consultants, Occupational Health Departments or other Health and Care Professionals.

This information may be passed on in the form of a written letter which is given to you – if this is the case, the letter becomes your responsibility and the protection of its contents is your responsibility.

If the information is passed electronically by email, it will be password protected or sent via the secure email system and we will take all reasonable precautions to transmit the information securely.

Providing us with your personal data.

You are under no statutory or contractual requirement or obligation to provide us with your personal data but failure to do so may mean we are unable to offer services at our clinics.

Controlling your personal information

You are entitled, to request a copy of the personal information we hold about you and to have any discrepancies rectified if appropriate. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us and we will promptly correct any information where legally possible.

You are entitled to request that we transfer your data directly to another controller and to request that your personal data is erased where it is no longer necessary to retain it. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We confirm that we do not transfer data abroad or use any form of automated decision-making in our business.

Changes to our privacy policy

All changes will be notified on our website Any questions or complaints regarding this privacy notice should be addressed to: Dayna Dale, Data Protection Officer Core Physio Ltd New Douglas Park, Hamilton, ML3 0FT enquiries@corephysio-org

If you wish to take a matter further, you have the right to lodge a complaint with the Information Commissioners Office on 0303 1231113 or via email at or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Cheshire SK9 5AF.

Get in touch to schedule your first appointment.


Here’s what our happy customers had to say about our services:

Dayna Cosgrove
Thanks with the Elbow Pain.

My daughter has been attending with a stretched ligament on her elbow. John has been fantastic with her would definitely recommend.

Shirley Gorrell
Ross Eaglesham

Can you please thank Matt for all the help he has given me over the last 6 weeks. Really pleased with how my knee is feeling post surgery and now feel a lot stronger and stable than before. Anti Gravity treadmill was great albeit a little uncomfy initially. Thanks again.

Brian Smith

I woke up one morning with a lot of pain and discomfort in my shoulder and pain going down my arm. I attended an appointment with Ross at Core Physio where he did a thorough examination before going on to work on my shoulder to relieve the spasm and tightness I was suffering. After just one session I felt the pain ease. I have just finished my third session and the difference is unbelievable. Ross was very professional and friendly and would highly recommend to anyone. Thanks Ross

Joanne Crawford

I injured my shoulder two years ago (which I stupidly ignored and got on with life) and had a relapse recently which meant I couldn’t lift my arm at all.
After 5 weeks at Core Physio, I have full movement and can look forward to being completely pain free for my holidays!
Easy to find and plenty parking outside. Very helpful and know what they are doing! Would definitely recommend

Elaine Holden

Was having problems with my back for months and had been to see multiple physios with no result! Have been seeing Ross Grant for the past couple of months and I’m now no longer In pain! Ross gave me manageable exercises to do at home and each session with him my back got better and better! Could not recommend him enough really helpful and great at his job! Will be back if I ever need any more help and will be recommending to all! Thanks Ross

Robyn Wilson
Leanne Crichton

I visited Core Physio at New Douglas Park Hamilton. Because I needed a physiotherapy report to assist me in protesting that my classification points value was too high when I play wheelchair basketball.
My physiotherapists John gave me a thorough examination on the physio bed and in my basketball wheelchair. He then went away, researched the IWBF wheelchair basketball classification system and wrote a report for me.
I am glad to say that with the help of John’s report the protest against my points was upheld and my classification points were reduced.
Thank you for the great service you gave me. I would definitely recommend you to anyone who needs a thorough physiotherapy examination and report.
Many thanks

Sarah Baillie
Dayna Cosgrove

After suffering 4 weeks of extreme back pain, my husband booked an appointment for me with John. I could feel a huge improvement after my first session and required no more than three in total to have me feeling completely pain free and back to normal. Will continue to do my exercises as advised during treatments to hopefully prevent future problems occurring. Would definitely recommend Core physio as I could have not asked for a better outcome or for better service from a great team of people – thank you all very much indeed.

Sandra McIntosh
John McMenemy

Can’t thank guys enough. Matt and Ross really helped with my rehab and the facilities are really good. Wife going now too!

Jeff Thompson

I went to see Ross @ Core Physio after dislocating my finger in March. I’d been to see an NHS physio who discharged me and told me my finger would stay at a 20 degree angle forever! After a few physio sessions with Ross it was straight again- amazing not to have a crooked finger for the rest of my days! Thanks again!

Anna Ferguson